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Our Policies

Shipping Policies

Member Policies

Other Policies

Shipping Policies

1. Orders

Massage Products.com is a division of Advanced Health Products, Inc. Charges on your credit card will appear as "Advanced Health Products." If you do not recognize your charge, please call us for details at (800) 676-7976. Every inquiry placed from your merchant credit card, there will be an additional $10.00 Fee to your order.

2. Back Orders

If an item is not in stock, and you have chosen regular Ground Shipment, your order will be on hold until the Back Ordered item(s) are ready to be shipped from our store. If you wish to have your item(s) sooner, you may do the following:
1) Choose a faster way of shipping such as Express or Overnite.
2) Call us at (800) 676-7976 and request your order to be shipped.

3. Drop Shipping

If an item(s) you have order are not in stock or if it is a custom order, we may have it shipped directly from the manufacturer. Therefore your order may arrive at different times and in different boxes. Please call us for delivery time of back ordered items because time may vary according to the manufacturer's assembly line and method of shipping.

4. Custom Orders

Custom orders are subject to the manufacturer's terms and are non-refundable. Shipping time may vary along with costs.

5. Wholesale Orders

Please call us at (800) 676-7976 for wholesale orders.

6. International Orders

In order to find out the correct amount for shipping and handling international items, please call us at (800) 676-7976. Shipping time subject to country's distance and availability. We are not responsible for lost international shipments.

Member Policies

1. Member Privacy

Your information is kept under a secure database and will not be given or sold to anyone. Upon membership, you will be automatically added to our mailing list, which you may unsubscribe at any time. Massage Products may give additional savings for registered members, however it is not mandatory for us to do so.

2. Weekly Draw-ins

-Coming Soon-

3. Gift Certificates

-Coming Soon-

4. Mailing List

Mailing list are sent to subscribers periodically with sales and specials along with news about the website. Subscribers may be able to unsubscribe at all times.

Other Policies

1. Trade

Trading is available at our store.

2. Recycle

We recycle any empty Biotone bottles! Call us at (800) 676-7976 for further details.

3. Repairs

Repairs or certain items are available. Please call us at (800) 676-7976 for details on repairs and prices.

4. Returns

We at Massage Products want to make your online purchasing experience a good one. But if for any reason you are not satisfied with your order, or the order does not meet your expectations, you may do the following within 30 days of receiving your order for a return, a replacement, or a refund:

Call us at (800) 676-7976 to obtain your Return Authorization.
Please include a note with your name, address, phone number, order number, and the reason for return.
Using a corrugated box, return your insured package via United States Postal Service (USPS), United Parcel Service (UPS), or FedEx to Advanced Health Products, 2257 Old Middlefield Way, Mountain View, CA 94043.
Keep a record of your order and the shipment until you have received a credit or the replacement of your order.
Note: Shipping and handling fees are non-refundable and will be deducted off of your credit. This includes specials with Free Shipping.

Returns of Tables, Chairs, custom orders, or orders above 20 items:
A 10% restocking fee applies on all Massage Tables, Massage Chairs, Custom Orders, and orders above 20 items.

Note: The following items cannot be returned:

Washed and/or used linens
Unwrapped videos, CDs, and DVDs
Open bottles of oils, cremes, lotions, and gels
Used bottles of oils, cremes, lotions, and gels
Open and/or used electric massagers

Visit Our Store!

2257 Old Middlefield Way
Mountain View, CA 94043

Find Our Store

MON-FRI: 10 AM - 7 PM
SAT: Closed
SUN: 11 AM - 4 PM

Too busy to meet these hours? Call us! We'll make a special time for you!

(800) 676-7976
(650) 969-4606

In Business Since 1985

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